Delivery & Returns

CANCELLATION

If you regret your purchase before the goods are shipped from our warehouse, its best to give us a call or send us an email as soon as possible. Because service is really important to us, we send goods out within a few hours, so you need to be quick to cancel your order!

RETURNS & REFUNDS

When you shop with us, you will always have a standard 30 days to return goods. If we receive a parcel after the 30 days have expired, then we retain the right to refuse acceptance of returns. If you regret your purchase within the 30 days, simply email info@rubberduckfashion.com, with products and order number you wish to return with a reason and we will walk you through to the next step to sort out your return.

PLEASE NOTE: We are currently having some difficulties processing returns outside UK. Customers may have to send their shoes back to our warehouse themselves. After receiving the shoe we will then process your refund. Orders for which a customer pays for delivery, delivery will be refunded to customer. But if customer buys a product during free delivery then the customer will be only refunded for what they paid for. In both circumstances, customer will have to pay for the cost of returning a product.

DELIVERY 

All deliveries apart from Russia are handled by DPD. Deliveries to Russia are handled by Trak Pak. Look below to see the countries we deliver to, approximately how long it takes to deliver to those countries and the delivery charges. 

Delivery Cost & Time:

UK
Free Delivery
1 to 5 days

 

EU Countries
€10 
3 to 7 days
Orders valued at €200 and over are Free

 

Russia
€20
3 to 10 days


Rest of the world (apart from countries below)
€15
3 to 10 days
Orders valued at €300 and over are Free

 

Delivery to Countries that cost €30 and is delivered within 10 days:

Albania
Andorra
Angola
Argentina
Barbados
Belarus
Benin
Bermuda
Bolivia
Botswana
Brazil
Chile
Colombia 
Cook Islands
Costa Rica
Côte d'Ivoire
Ecuador
El Salvador
Faroe Islands
French Guiana
Greenland
Guadeloupe
Japan
Mali
Martinique
Mayotte
Mexico
Moldova, Republic of
Montenegro
Mozambique
Namibia
New Caledonia
North Macedonia
Panama
Paraguay
Peru
Reunion
Senegal
Seychelles
Tunisia
Venezuela

 

EU Countries we deliver to:

International Countries we deliver to: