CANCELLATION

If you regret your purchase before the goods are shipped from our warehouse, its best to give us a call or send us an email as soon as possible. Because service is really important to us, we send goods out within a few hours, so you need to be quick to cancel your order!

RETURNS & REFUNDS

When you shop with us, you will always have a standard 30 days to return goods. If we receive a parcel after the 30 days have expired, then we retain the right to refuse acceptance of returns. If you regret your purchase within the 30 days, simply email info@rubberduckfashion.com, with products and order number you wish to return with a reason and we will walk you through to the next step to sort out your return.

PLEASE NOTE: We are currently having some difficulties processing returns outside UK. Customers may have to send their shoes back to our warehouse themselves. After receiving the shoe we will then process your refund. Orders for which a customer pays for delivery, delivery will be refunded to customer. But if customer buys a product during free delivery then the customer will be only refunded for what they paid for. In both circumstances, customer will have to pay for the cost of returning a product.

DELIVERY 

All deliveries apart from Russia are handled by DPD. Deliveries to Russia are handled by Trak Pak. Look below to see the countries we deliver to, approximately how long it takes to deliver to those countries and the delivery charges. 

ABOUT TAX

Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as a gift or list an amount that lower than the actual product price.

Delivery Cost & Time:

UK
Free Delivery
1 to 5 days

 

EU Countries
€10 
3 to 7 days
Orders valued at €200 and over are Free

 

Russia
€20
3 to 10 days

Rest of the world (apart from countries below)
€15
3 to 10 days
Orders valued at €300 and over are Free

 

Delivery to Countries that cost €30 and is delivered within 10 days:

Albania

Andorra

Angola

Argentina

Barbados

Belarus

Benin

Bermuda

Bolivia

Botswana

Brazil

Chile

Colombia

Cook Islands

Costa Rica

Côte d'Ivoire

Ecuador

El Salvador

Faroe Islands

French Guiana

Greenland

Guadeloupe

Japan

Mali

Martinique

Mayotte

Mexico

Moldova, Republic of

Montenegro

Mozambique

Namibia

New Caledonia

North Macedonia

Panama

Paraguay

Peru

Reunion

Senegal

Seychelles

Tunisia

Venezuela

 

EU Countries we deliver to:

International Countries we deliver to: