We are Rubber Duck Fashion, operated under Olympia International Limited (company number 09787974), a company registered in England and Wales.
When you shop with us these terms apply.
If you need anything else, you can get in touch with our Support Team – we would love to hear from you!
When you have selected the items you wish to purchase, simply place them into your shopping cart and proceed to the checkout. There you will be asked to enter your details and where you would like your goods delivered to. Then you will be taken to our secure payment provider. We partner with one of the largest payment service providers to ensure peace of mind and a secure payment process.
Once you have paid, then you will receive an email confirmation detailing your purchase. Only once your goods have been shipped from our warehouse will we draw the amount you have paid.
All orders are subject to availability and confirmation of the order price. Don’t worry, if there’s an issue with an order, we’ll get in touch with you.
Very occasionally, we may need to refuse or cancel an order or close an account (even if we have previously confirmed your order) – e.g. if we notice something unusual on an order or an account. If this happens to you and you think we’ve made a mistake, please contact us and we will straighten it all out immediately.
PRICE & PRODUCT DETAILS
There’s a lot going on our side and from time to time we may price up or describe a product or promo wrongly. We are humans after all and we can make mistakes. If we discover an error for any goods you’ve ordered, we will bring it to your attention immediately and give you the option of reconfirming your order or cancelling it.
If we can’t get in touch with you, we will treat the order as cancelled. If you cancel and you’ve already paid, we will refund you in full.
Depending on the value of your order or the delivery option or address you choose, delivery costs may also be charged. Such additional charges will be clearly shown during the checkout process and included in the 'Total Cost'.
If you regret your purchase before the goods are shipped from our warehouse, its best to give us a call or send us an email as soon as possible. Because service is really important to us, we send goods out within a few hours, so you need to be quick to cancel your order!
RETURNS & REFUNDS
When you shop with us, you will always have a standard 30 days to return goods. If we receive a parcel after the 30 days have expired, then we retain the right to refuse acceptance of returns. If you regret your purchase within the 30 days, simply email firstname.lastname@example.org, with products and order number you wish to return with a reason and we will walk you through to the next step to sort out your return.
PLEASE NOTE: We are currently having some difficulties processing returns outside UK. Customers may have to send their shoes back to our warehouse themselves. After receiving the shoe we will then process your refund. Orders for which a customer pays for delivery, delivery will be refunded to customer. But if customer buys a product during free delivery then the customer will be only refunded for what they paid for. In both circumstances, customer will have to pay for the cost of returning a product.
All deliveries are handled by DPD. Click on the link below to see the countries we deliver to and approximately how long it takes to deliver to those countries.
Shipments from all of our warehouses are delivery duty unpaid. Therefore, any and all customs or import duties are charged once the parcel reaches its destination country. If any, these charges must be paid by the customers. Customers take full liability for all return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes. Please note that according to customs regulations, we cannot declare purchased items as a gift or list an amount that lower than the actual product price.